Alan Tyrrell 0 Posted April 6 Share Posted April 6 Many times today when trying to install Orbx central, I have been frustrated by the lack of its ability to install. A window appears that says it's Loading... Loading products & Libraries... then nothing, it just hangs for ages until I eventually get fed up and cancel it. I have tried to open it as administrator and still no difference. There is nothing wrong with my top range PC or my network which are both super fast. So, over to those out there that may want offer an excuse.. err, sorry, a solution. Quote Link to post Share on other sites
Nick Cooper 7,220 Posted April 6 Share Posted April 6 Hello, it reads as if it is installed but that it will not start, is that the case? If so, it could be that it has generated a log. If so, it will be at C:\Users\your name\AppData\Roaming\Orbx\Central\central.log. If that file is there, could you attach a copy of it to your next post please? Quote Link to post Share on other sites
Hauer 514 Posted April 7 Share Posted April 7 Hi Nick, I'm encountering a similar situation. Have just installed new drives and cannot get to my past purchased sceneries. I looked for a log but it's empty. Can you please investigate and advise. Thank you. Herman Quote Link to post Share on other sites
Chann 3 Posted April 7 Share Posted April 7 (edited) Hi Nick Similar problem. My sim P3dv5 dropped to 5FPS, during my trouble shooting I tried to open Orbx central and it hangs. Edited to add that I have emptied my Temp/Orbx folder - Not helped. Central.log attached. Thank you central.log Edited April 7 by Chann Quote Link to post Share on other sites
Flyingspudd 1 Posted April 7 Share Posted April 7 I'm getting an Java script error when trying to run Orbx Central 4.1.34 (see the attached screen photo) Quote Link to post Share on other sites
Chann 3 Posted April 7 Share Posted April 7 1 hour ago, Chann said: Hi Nick Similar problem. My sim P3dv5 dropped to 5FPS, during my trouble shooting I tried to open Orbx central and it hangs. Edited to add that I have emptied my Temp/Orbx folder - Not helped. Central.log attached. Thank you central.log 17.3 kB · 1 download UPDATE Cannot answer for others here, but Central eventually loaded for me. It just took a long time. The sim issue was not Orbx related. Quote Link to post Share on other sites
Doug Sawatzky 1,089 Posted April 7 Share Posted April 7 3 hours ago, Flyingspudd said: I'm getting an Java script error when trying to run Orbx Central 4.1.34 Hi Maybe try and uninstall and reinstall an updated Java. Quote Link to post Share on other sites
Hauer 514 Posted April 7 Share Posted April 7 Nick, my issue was account-related. Sorted it out with Orbx down-under. Cheers, Herman 1 Quote Link to post Share on other sites
Flyingspudd 1 Posted April 8 Share Posted April 8 Hi Doug, I have just downloaded the latest Java version, I'm still have the same Java errors. My PC is 2 weeks old. Is there any way I can by-pass using Central? At the moment I am unable to download/use the products I have paid for from Orbx Thanks Steve Quote Link to post Share on other sites
Doug Sawatzky 1,089 Posted April 8 Share Posted April 8 Hi Steve No there is no way to by pass Central, but please see the topic below. Quote Link to post Share on other sites
romoni 3 Posted April 10 Share Posted April 10 Similar problem like Chann today. Visual C++ Redistributable are installed. Works yestarday but not today. Rolf central.log Quote Link to post Share on other sites
romoni 3 Posted April 10 Share Posted April 10 Well - I restarted a Windows and the problem is solved. Anyway - odd behavior... Quote Link to post Share on other sites
hartson 5 Posted April 10 Share Posted April 10 I’ve been having this problem for ages. From time to time it will actually load- rarely - but it will be a one off. Downloaded it again and again, used the Orbx uninstall, waited for this latest version. The log to me looks a complete mess. It finds my Xplane location. The log finally errors on an Httperrorresponse. There’s also a line higher up about Version 4.1.34 is not available and the downgrade is disallowed. This is the first run updating with 4.1.34! Orbx Central, for what it is trying to do, let you buy, update and manage products seems overly complicated. I used to buy a lot of Orbx product and there’s one I would buy today but they really need to give their head a wobble if they think this is a good interface into their products. I’m running Windows 10, all up to date and this is the only program I have an issue with. Quote Link to post Share on other sites
Nick Cooper 7,220 Posted April 10 Share Posted April 10 Hello, could you attach a copy of the log please, in file form, not copy and paste. Thanks. Quote Link to post Share on other sites
Nick Cooper 7,220 Posted April 10 Share Posted April 10 Thanks. I will pass this on to one of the Orbx Central developers for his advice. Quote Link to post Share on other sites
Nick Cooper 7,220 Posted April 11 Share Posted April 11 Hello, it looks like the error only happened once out of four attempts. Did you restart Orbx Central on the other occasions? Quote Link to post Share on other sites
hartson 5 Posted April 11 Share Posted April 11 In that case the log isn’t capturing all of the information. It just perpetually hangs while loading the products, with the black screen saying it is doing that. I do have a lot of products but I’m giving it several minutes to load. If it was working three out of four times I wouldn’t be reporting it. I spent over an hour yesterday trying to make it work. It did not work once, If the log is cumulative then perhaps nothing is being written when it just dies? in terms of restarting it again I tried many times, and restarted my desktop several times between attempts. Quote Link to post Share on other sites
Nick Cooper 7,220 Posted April 11 Share Posted April 11 Thanks, I'll pass that on as well. Quote Link to post Share on other sites
Flyingspudd 1 Posted April 11 Share Posted April 11 On 4/8/2021 at 10:24 PM, Doug Sawatzky said: Hi Steve No there is no way to by pass Central, but please see the topic below. Hi Just tried reinstalling the MS visual C++ you have suggested... but Orbx Central still doesn't start and I get the same Java errors as before Shame there's no other option, looks like I will not be purchasing anything direct from Orbx again 1 Quote Link to post Share on other sites
edpatino 28 Posted April 17 Share Posted April 17 Same here. Orbx Central takes ages to load. Cheers, Ed Quote Link to post Share on other sites
EagleSkinner 156 Posted April 23 Share Posted April 23 (edited) This has happened to me now too. Orbx central frozen on "Loading products & libraries" central.log EDIT Just did and uninstall / reinstall - no change old was 4.1.34 new was 4.1.34 Edited April 23 by EagleSkinner Quote Link to post Share on other sites
EagleSkinner 156 Posted April 24 Share Posted April 24 This is just too weird! Today it's working... Quote Link to post Share on other sites
kevinatkinson 0 Posted April 24 Share Posted April 24 I opened Orbx Central today without an issue, until I changed my product from MSFS to FSX Steam. After "Loading products and libraries" ran for about half an hour I uninstalled and reinstalled and still have the same problem. Quote Link to post Share on other sites
kevinatkinson 0 Posted April 24 Share Posted April 24 Rebooted my PC and tried again and it works?? Quote Link to post Share on other sites
hartson 5 Posted May 3 Share Posted May 3 So Nick did the developer add anything? Does he care. I religiously erase Central and install any updates (today .37) and it still hangs while loading. I can't get in to make any changes. Very effective in preventing me from ever buying anything I guess. Quote Link to post Share on other sites
Nick Cooper 7,220 Posted May 3 Share Posted May 3 Hello, I have had a reply from a developer and he has identified what might be the problem. He tells me that he will work on a fix. Most of us, I am affected as well, can make Orbx Central work by restarting it. You must make sure though, that it is not set to the default "minimise to taskbar" or it does not close. Quote Link to post Share on other sites
Nick Cooper 7,220 Posted May 4 Share Posted May 4 Hello, changes have been made at the server. Please try again and see if it loads now. Quote Link to post Share on other sites
hartson 5 Posted May 14 Share Posted May 14 Still not working - and I've spent another hour in my life that I won't get back trying to try and resolve this. I did wonder if you might be blocking some country IPs (mine is Colombia) but perhaps not. Looking at the log I see '2021-05-14T15:01:38.099Z [INFO] [Central::SimulatorService] - Selected X-Plane 11 at path C:\Program Files (x86)\Steam\steamapps\common\X-Plane 11 2021-05-14T15:01:38.099Z [DEBUG] [Central::CoordinatorService] - Coordinator: onSimSelected fired. 2021-05-14T15:01:38.100Z [INFO] [Central::LibraryService] - Found 0 libraries. ERROR' So, is it hanging because it can't find any libraries? Like many users, given the size of the files, in particular TE I've your software spread across three drives - and I used Central to set those libraries up and to move them. Maybe some problem has come up on my drives (or you've changed Central) but if the lack of finding the libraries is what is hanging the program then that's just great design as I need Central to load to fix any issues with the directory/file structures. Quote Link to post Share on other sites
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