ninjacameron01 0 Posted January 21 Share Posted January 21 (edited) I own the GB North Orbx Product and am currently attempting to update it but I am continually being given a message saying 'COULDN'T READ PRODUCT DATA, ATTEMPT TO UPDATE AGAIN' . I have tried to retry the update many times and have been faced by the same message over and over. This is very annoying as it means I am unable to use this product which cost me £50. Please anyone who has any ideas on how I could fix this please!! Thanks Cameron Edited January 21 by ninjacameron01 Quote Link to post Share on other sites
Jon Clarke 1,901 Posted January 21 Share Posted January 21 Please attach your Orbx Central log file for review. You get that Log file by going to Orbx central/settings/help as illustrated in the attached pic. Quote Link to post Share on other sites
ninjacameron01 0 Posted January 21 Author Share Posted January 21 OK sure I hope this is what you are looking for. Quote Link to post Share on other sites
Sentry11 107 Posted January 21 Share Posted January 21 (edited) @ninjacameron01- Jon needs a complete attachment of the "Orbx Central log file", not a partial screenshot, or picture of it. Drag the file to the "Paper Clip" box below. Edited January 21 by Sentry11 Quote Link to post Share on other sites
ninjacameron01 0 Posted January 21 Author Share Posted January 21 @Sentry11ok thanks for that. centralLog.txt Quote Link to post Share on other sites
Jon Clarke 1,901 Posted January 22 Share Posted January 22 Thanks for the Log. I see in the log that: "2021-01-21T15:17:03.422Z [INFO] [Saturn] - Cannot read manifest: System.IO.IOException: The process cannot access the file 'C:\Users\Cameron\AppData\Local\Temp\Orbx\gbr-north-xp11.m.c4' because it is being used by another process. I do not know what that exactly means in regard to the update download etc but do know that generally it is indicating that probably XP was running at the time of trying to update the addon or something similar. I am no expert in this regard so i am going to ask @Nick Cooper to please pass this to the Orbx Central support team so they can interpret the contents of the log. centralLog.txt Quote Link to post Share on other sites
ninjacameron01 0 Posted January 22 Author Share Posted January 22 (edited) @Jon Clarke OK thank you very much, but turns out I went to attempt to update it this morning and now it has let me re-install it. So I think that is all the help I needed but you were very helpful. Edited January 22 by ninjacameron01 Quote Link to post Share on other sites
Jon Clarke 1,901 Posted January 22 Share Posted January 22 Good news. Quote Link to post Share on other sites
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