Piper9t3 9 Posted October 18, 2020 Share Posted October 18, 2020 I have forgotten my password and can't log in to my account on the Orbx store. I have clicked the forgot password link, there is a green message that appears saying a password reset email has been sent but the email doesn't come through? Checked junk mail as well and still no email to reset my password. Any way to fix this? Quote Link to post Share on other sites
Ben McClintock 1,266 Posted October 18, 2020 Share Posted October 18, 2020 Please double check the email you're entering. The message shown to the user is the same whether the email exists in our system or not ("An e-mail has been sent with further instructions"). The email you're using for your forum account doesn't exist in our store database, so please try any other email addresses you use. Quote Link to post Share on other sites
Nick Cooper 7,042 Posted October 18, 2020 Share Posted October 18, 2020 Hello John, can you provide one transaction number please? Quote Link to post Share on other sites
Piper9t3 9 Posted October 18, 2020 Author Share Posted October 18, 2020 Here is transaction number under my account.....FSS0335076 Quote Link to post Share on other sites
Nick Cooper 7,042 Posted October 18, 2020 Share Posted October 18, 2020 Hello, thanks. It seems then that you do not yet have an Orbx Direct account, you will need to create one if you wish to buy from there and probably transfer your licences into it. This topic explains how you can transfer the licences, if you wish to. Quote Link to post Share on other sites
Piper9t3 9 Posted October 19, 2020 Author Share Posted October 19, 2020 Thanks Nick....I will look into it further. Getting back into flight simming with MSFS and want to be able to purchase directly from Orbx. Quote Link to post Share on other sites
Piper9t3 9 Posted October 19, 2020 Author Share Posted October 19, 2020 Ok I have set up an Orbx Direct account. I have previously purchased some products through the MSFS marketplace. Is there any way to port these back into Orbx Central - My Products? Quote Link to post Share on other sites
Richard Lincoln 774 Posted October 19, 2020 Share Posted October 19, 2020 Hi, If you purchased any Orbx titles from MSFS Marketplace, you are not able to "Port" them into your OrbxDirect Account or Central. Thanks Richard Quote Link to post Share on other sites
Piper9t3 9 Posted October 21, 2020 Author Share Posted October 21, 2020 Ok I have one last question. Are products purchased from Orbx Direct installed into the MSFS Official folder or do they get installed into the Community folder? Thanks ! Quote Link to post Share on other sites
john548 64 Posted October 21, 2020 Share Posted October 21, 2020 (edited) Hello Community folder is the answer if you choose to install into the sim. Or you can create a library in a place of your choosing. Edited October 21, 2020 by john548 1 Quote Link to post Share on other sites
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