yorkielad68 1 Posted August 30, 2020 Share Posted August 30, 2020 Quote Hi all, I wondered if anyone out there has come across this issue. I ran the previous version of Central, and it immediately offered the 4.1.22 update and installed it. However, when I ran the new Central, the splash screen and main screen were white. The splash screen briefly showed the dark top border, but only for a second. Any help would be welcome! Central log is attached. Quote Operating system:Win 8.1 x64 Simulator: FSX Screenshot: Issue: White Central Screen central.log Quote Link to post Share on other sites
yorkielad68 1 Posted August 30, 2020 Author Share Posted August 30, 2020 I forgot to mention that I have tried completely uninstalling and re-installing Central, but with no success. I have also given Central full admin rights. I hope someone can help! Cheers Quote Link to post Share on other sites
Doug Sawatzky 1,065 Posted August 30, 2020 Share Posted August 30, 2020 Hi Please see the below topic. Quote Link to post Share on other sites
yorkielad68 1 Posted August 30, 2020 Author Share Posted August 30, 2020 Hi Doug Many thanks for your prompt reply. I worked through Nick's list and updated/re-installed where necessary and then re-booted, but sadly the problem remains. I cannot think of any major changes I have made to the system which might have produced this error; still head scratching! Cheers Quote Link to post Share on other sites
yorkielad68 1 Posted August 30, 2020 Author Share Posted August 30, 2020 Forgot to mention that the initial splash screen is white, but the second screen is now dark grey; don't know if that is significant in any way! Cheers Quote Link to post Share on other sites
yorkielad68 1 Posted August 31, 2020 Author Share Posted August 31, 2020 Just re-checked Nick's software list, uninstalled Central, re-booted, re-installed Central, re-booted, but the issue is still there. Cheers Quote Link to post Share on other sites
Nick Cooper 6,933 Posted September 1, 2020 Share Posted September 1, 2020 Hello, do you have anti virus software that could be interfering? Quote Link to post Share on other sites
yorkielad68 1 Posted September 1, 2020 Author Share Posted September 1, 2020 Hi Nick, I apologise for the late reply; I've tried with anti virus disabled and the problem remains. I'm wondering if it is due to an issue in Visual C++ or Java; I obviously don't know how Central is compiled. Cheers Quote Link to post Share on other sites
yorkielad68 1 Posted September 2, 2020 Author Share Posted September 2, 2020 I have installed/repaired all the C++ redistributables and prior to that ran chkdsk /f /r. After the re-boot I did notice an improvement, but Central would not load properly. The first screen is white and the second one is dark grey. It's as though it NEARLY loads up. Any help/ideas etc would be most welcome. Nothing appears in Windows Event Viewer either, although I was clutching at straws looking there! Cheers Quote Link to post Share on other sites
Doug Sawatzky 1,065 Posted September 3, 2020 Share Posted September 3, 2020 Hi Maybe try this. First Uninstall Orbx Central. Then Delete the below folders C:\Users\your name\AppData\Local\Orbx-central-updater C:\Users\your name\AppData\Roaming\Orbx\Central Then Reinstall Orbx Central. Quote Link to post Share on other sites
yorkielad68 1 Posted September 3, 2020 Author Share Posted September 3, 2020 Hi Doug, Many thanks for your reply. I did as you suggested, re-booted after uninstalling, but after re-installation downloaded from Orbx direct the problem remains. I did notice that the minimise, resize and exit buttons briefly appeared on the second screen in the top right hand corner, but they were only visible for a second or two. Also.....after completing the Central download from Orbx direct an error msg appeared as in the screen shot. I had to stop and re-start my browser to re-download. The mystery deepens! Cheers Quote Link to post Share on other sites
Doug Sawatzky 1,065 Posted September 4, 2020 Share Posted September 4, 2020 Hi Maybe have a close look in windows installed programs in case a freeware antivirus has been installed without your knowledge? Quote Link to post Share on other sites
yorkielad68 1 Posted September 4, 2020 Author Share Posted September 4, 2020 Hi Doug, Thanks for the reply; I have checked, but nothing is running in real time apart from Defender. I have Malwarebytes and Superantispyware both of which I run on demand periodically in case one of the others misses something. The only thing which has cropped up recently is that I was unable to run a free program which used FireMonkey which in turn used Dx 10. I have Dx11 installed and apparently problem free according to dxdiag. Cheers Quote Link to post Share on other sites
yorkielad68 1 Posted September 5, 2020 Author Share Posted September 5, 2020 I have tried once again, uninstalling Central, re-booting and re-installing using a download via a link from Orbx Direct, but no joy. Cheers Quote Link to post Share on other sites
Doug Sawatzky 1,065 Posted September 5, 2020 Share Posted September 5, 2020 Hi If your Malwarebytes and Superantispyware are active, they will need to be disabled. Quote Link to post Share on other sites
yorkielad68 1 Posted September 6, 2020 Author Share Posted September 6, 2020 Hi Doug, Many thanks for your reply. I checked Malwarebytes and Superantispyware and both programs are not running. I disabled Malwarebytes service which made no difference either. When I fire up Central its icon appears in the bottom right hand corner and if I exit it from the task bar it remains running in the corner, offering reset position, show Central and quit. Reset position merely moves the dark grey window to the top left hand corner. Cheers Quote Link to post Share on other sites
Doug Sawatzky 1,065 Posted September 6, 2020 Share Posted September 6, 2020 Ok, lets ask @Mitchell Williamson or @Josh Koz Quote Link to post Share on other sites
Josh Koz 92 Posted September 7, 2020 Share Posted September 7, 2020 Hi @yorkielad68 Your central.log file unfortunately doesn't provide an indication of the cause of the error as it appears to be occurring within an operating system DLL that the application links with. This message indicates that the error is occurring in System.dll with a memory access violation. Is your operating system up to date with the latest service packs/ updates? Can you let me know what version of Orbx Central you were running before the update? I can try diff the two versions to see if there was any change to the version of system.dll that's required. This is unlikely however as Windows is usually pretty good with backwards compatibility. Quote Link to post Share on other sites
yorkielad68 1 Posted September 10, 2020 Author Share Posted September 10, 2020 Many apologies Josh for my very late response, but I've been away from my computer on urgent family business. The last version I was using was v4.12.14. That was working ok until I was offered the latest Central update. I hope you can shed some light on the issue, Thanks in advance Cheers Quote Link to post Share on other sites
yorkielad68 1 Posted September 14, 2020 Author Share Posted September 14, 2020 Hi Doug and Josh, I have tried creating an exception for Central in Windows Defender, thinking it might have flagged up something different about the latest version, but after re-booting the program just shows blank splash and main program screens. Certainly Defender never took exception to the previous version I used v4.12.14. Cheers Quote Link to post Share on other sites
Josh Koz 92 Posted September 15, 2020 Share Posted September 15, 2020 Hi @yorkielad68, There isn't a v4.12.14 version of Orbx Central. The closest release to this number was version v4.1.14? Was this the version you were running previously? If so, I can provide some instructions and a download link to this version of Orbx Central. Quote Link to post Share on other sites
yorkielad68 1 Posted September 15, 2020 Author Share Posted September 15, 2020 Sorry Josh, my bad. Yep, it was 4.1.14. Many apologies for the confusion. Any instructions you can give would be welcome. Cheers Quote Link to post Share on other sites
Josh Koz 92 Posted September 16, 2020 Share Posted September 16, 2020 Hi @yorkielad68, Can you perform the following steps: Completely close Orbx Central. Ensure it's not running in the system tray or in the background. Delete the C:\Users\your name\AppData\Local\Orbx-central-updater folder. Locate your central.json settings file. This can be found within the same folder you found your central.log file. Inside this settings file you should see an option called "updateCentralOnLaunch". That looks like this. If this is set to true change it to false then save and close the file. Download Orbx Central version 4.1.14 from here: https://storage.cloud.google.com/Orbx-web-assets/software/central/4.1.14-17b6cdce/Orbx-central-4.1.14.exe Install and launch it and it should start without automatically updating to the latest version. Check if version 4.1.14 has any of the issues you are experiencing with the latest version. Quote Link to post Share on other sites
yorkielad68 1 Posted September 16, 2020 Author Share Posted September 16, 2020 Hi Josh Many thanks for your reply. I deleted the updater folder, opened the central.json file and changed the updateCentralonlaunch to false. I downloaded Central 4.1.14 and installed. I got the Loading/Initialising page but nothing else. I have included the central log file from that attempt. I notice that the file refers to Central 4.1.21, but that's probably not significant! As always, any thoughts are most welcome and your efforts are appreciated. Cheers central.log Quote Link to post Share on other sites
Josh Koz 92 Posted September 17, 2020 Share Posted September 17, 2020 Hi @yorkielad68 11 hours ago, yorkielad68 said: I notice that the file refers to Central 4.1.21, but that's probably not significant! Unfortunately this means that 4.1.21 is running and not 4.1.14. Did Orbx Central launch with a splash screen and update? One thing to try, copying your central.json settings file to your desktop, uninstall Orbx Central completely, putting the central.json settings file back into place and running the 4.1.14 installer. Quote Link to post Share on other sites
yorkielad68 1 Posted September 17, 2020 Author Share Posted September 17, 2020 Hi Josh, Many thanks for your reply. When Central launches, I briefly see 'Loading and Initialising', but nothing else. No mention of updating. I copied the central json file to the desktop, and double checked that the required line was set to false. I uninstalled Central and looked at the updater folder. In the pending folder I noticed there was a copy of a later version of Centrasl than 4.1.14. I deleted the entire updater folder. I replaced the json file in the central folder. I downloaded and installed Central from your link, but still no joy. The initial screen was as described above. The uploaded image is a copy of an error msg in Event Viewer from when I tried to install Central. I installed again, but this time error free. The Central log still shows 4.1.21. I wonder if there is still something somewhere which was not removed, but I followed the usual procedure! Once again I welcome your thoughts. Hope this isn't going to end up with a Windows re-install..... Cheers central.log Quote Link to post Share on other sites
Josh Koz 92 Posted September 18, 2020 Share Posted September 18, 2020 Hi @yorkielad68 The event log provided indicates the version 4.1.14 is indeed running and is faulting in the same way the the latest version is faulting on your machine. This confirms that there hadn't been a system requirement change between these two versions. What's appears alarming to me is that there is a System.dll file in a temp folder at C:\Users\Yorkie\AppData\Local\Temp\nsp3FEC.tmp\System.dll. The Orbx Central Application doesn't ship a System.dll file. It's possible that the windows installer software itself creates this but I don't currently have access to a Windows machine to double check if this is the case. As it's in a temp folder you should be safe to completely remove :\Users\Yorkie\AppData\Local\Temp\nsp3FEC.tmp\ and reattempt the setup. Quote Link to post Share on other sites
yorkielad68 1 Posted September 18, 2020 Author Share Posted September 18, 2020 Hi Josh, Many thanks for your help. I emptied the contents of AppData\Local\Temp, uninstalled Central, put my saved copy of the json file back in place and downloaded Central 4.1.14 again. As soon as the download starts, the system.dll (12Kb) appears in a folder within the Local\Temp folder. This file then disappears when the Central installation starts, leaving nsProcess.dll. Attached images show the system file and the Central folder post install. Also for the record, Central log after today's attempt. After attempting to install, the Loading\Initialising message appears, leaving a blank screen. I have run a virus check on the system.dll which comes up clean. I use Revo Uninstaller; I have noticed that when I uninstalled Central before today, it showed in Revo's list as Central 4.1.23. Today it showed as 4.1.14.....! Thanks again for your help and interest, Cheers central.log Quote Link to post Share on other sites
yorkielad68 1 Posted September 19, 2020 Author Share Posted September 19, 2020 Just wondered if it was a Windows installer issue, but I opened a cmd prompt, typed MSIexec and the installer window came up with no errors; showing version 5 is installed. Cheers Quote Link to post Share on other sites
Josh Koz 92 Posted September 21, 2020 Share Posted September 21, 2020 Hi @yorkielad68 On 9/18/2020 at 11:01 PM, yorkielad68 said: This file then disappears when the Central installation starts, leaving nsProcess.dll. This means that the installer is indeed creating the system.dll fiel and the crash is occurring directly in the installer. What I don't yet understand is how version 4.1.14 managed to install for you previously without issue but is now exhibiting resulting in this error. The installer creator is a external dependency we use so it doesn't log to the central.log file. Is there any log file created in the c:\Users\your name\AppData\Local\Orbx-central-updater folder? Quote Link to post Share on other sites
yorkielad68 1 Posted September 21, 2020 Author Share Posted September 21, 2020 Hi Josh, unfortunately the only thing left in the updater folder is the package.7z archive downloaded in the install process. Cheers Quote Link to post Share on other sites
yorkielad68 1 Posted September 22, 2020 Author Share Posted September 22, 2020 I have run sfc /scannow and looked at the cbs log; a few files were replaced, but nothing of great consequence. Tried re-booting, in-installing Central and re-installing and re-booting, but to no effect. Cheers Quote Link to post Share on other sites
Josh Koz 92 Posted September 24, 2020 Share Posted September 24, 2020 Hi @yorkielad68 I've hit a bit of a wall on this one on what to try next. Nothing has changed with the installer between Central versions 4.1.14 and the latest. I'll have a chat with the rest of the team today to see if they have any ideas on what to check. Quote Link to post Share on other sites
yorkielad68 1 Posted September 24, 2020 Author Share Posted September 24, 2020 Many thanks for your efforts so far Josh. Cheers Quote Link to post Share on other sites
yorkielad68 1 Posted September 30, 2020 Author Share Posted September 30, 2020 Hi all, I've gone back to trying to install the latest version of Central as trying to run 4.1.14 hit a wall. Trying to run the latest version throws a blank white startup screen, followed by a dark grey program screen. Central shows minimised in the system tray offering 'Show Central/Reset/Quit'. Task Manager shows Central using around 40Mb of memory. Many thanks to all the Orbx experts who have chipped in thus far, but I'm no further down the line to a resolution of the problem. Is this Java related? But then I'm not getting any errors; there's nothing in the Event Viewer. I've run sfc /scannow again and there are no resource violations. Windows 8.1 x64 is up to date. What does the Central install process use to install itself? I just feel that there's a file somewhere that's making the install process fall over and I'm damned if I can find it. To be honest, I'm concerned that sooner or later I will need to verify or sync my Orbx purchases and at the moment that's impossible, so if there's anyone out there with an idea or two to help a frustrated flyer from Yorkshire in Lincolnshire UK I'd be eternally grateful. I enclose the log from my latest attempt. Cheers central.log Quote Link to post Share on other sites
Josh Koz 92 Posted October 1, 2020 Share Posted October 1, 2020 Hi @yorkielad68 This isn't Java related. If you're seeing Central in the system tray this means you've managed to get passed the installation process. The log file abruptly stops right where it would normally show Central scanning for simulators. Can you provide a screenshot of the blank white screen you're encountering? Quote Link to post Share on other sites
yorkielad68 1 Posted October 1, 2020 Author Share Posted October 1, 2020 Hi Josh, at the moment I can't upload images; I get a server error 200 whatever that is; I have managed to upload the Central log which ran for about 30 minutes' I'll see if I can sort the server error. Cheers central.log Quote Link to post Share on other sites
Josh Koz 92 Posted October 2, 2020 Share Posted October 2, 2020 Hi @yorkielad68 I've fixed the issue with the forum that was preventing image uploads. Quote Link to post Share on other sites
yorkielad68 1 Posted October 2, 2020 Author Share Posted October 2, 2020 Hi Josh, Here are two screenshots, first one is the initial startup screen, second one is the main program screen. Just a thought; is this maybe account related? Over the years I have amassed 3 Orbx accounts, but I have only ever used one of them to logon with Central. Cheers Quote Link to post Share on other sites
Nick Cooper 6,933 Posted October 3, 2020 Share Posted October 3, 2020 Hello, I realise that it may be unlikely, but I use Nvidia Profile Inspector to apply modifications to suit some games. I believe that many of the settings are also in the Nvidia Control Panel. The other day, I started to see some very odd anomalies on my monitor, various things not displaying at all well. Eventually, I realised that I had applied my FSX settings to the Global profile and as soon as I restored that to its default settings, they all went away. I don't suppose you could have applied some non-default settings in the same way? Certainly, the sharpening function can play havoc if applied across the board. 1 Quote Link to post Share on other sites
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