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Simu67

answered What is wrong with my last purchase ?

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Hi,

 

I've purchased 4 products today but there seems CityScene Goldcoast did not work.

 

Transaction is 5b69c411c6981. I don't know if there is a way to see all the content of a transaction, so i don't know if i have accidentaly unticked a product and don't know where to verify  the effective price for this transaction. (A thought i pay approximately 80 AUD  for 4 products, should be about 63 if one has been canceled).

I had FTX central opened during the purchase and one of the scenes was not incrementing the red numbers for updates but was immediately available. But now; i have installed the 3 first products and the libraries, and Gold coast is like if i didn't purchase.

Could you have a look ?

 

Regards

 

 

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Hi Nick,

 

I see my products, in my account. I see the transaction for each product but not the products for each transaction.

 

How can I see this ? If you mean i have purchased 4 products yesterday, I only have downloaded 3 : L35, Cityscene Barcelona, and LSPN, but Cityscape Goldcoast is not in my account.

 

I'm lost

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Hello,

 

I does look as if you bought the YBCG airport and not the Cityscene.

If that was an error, please submit a support ticket and request a refund.

 

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