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Josh Koz

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Everything posted by Josh Koz

  1. Can you include a screenshot of Orbx Central which includes this section and showing the missing buttons? The options section should only contain a "Buy" option if the product isn't owned or an "Install" option if it is. If there's no buttons whatsoever this would suggest a bug causing the options to not be displayed at all. If you can include as many as possible we can try narrow down the cause.
  2. Hi @Bram Stikkel The log file indicates that it can't create a folder in order to complete the installation. Does the G:\Program Files\Lockheed Martin\Prepar3D v4\ORBX\FTX_AU\FTXAA_ORBXLIBS\Scenery folder exist and if so does your user account have permission to create files at this location? 2021-01-28T12:48:51.169Z [INFO] [Saturn] - Extract chunk D:\Tenp install space ORBX\ORBXtemp\octemp\chunks\d7337139-a6ca-45b0-b39b-263fc18aeb4b.c.zip 2021-01-28T12:48:51.180Z [INFO] [Saturn] - [ERROR] Unable to create directory G:\Program Files\Lockheed Martin\Prepar3D v4\OR
  3. Hi @HarryZ Can you clarify what you mean by locked? Does the product appear correctly in the list under My Products and if so what do you see when you click on this product? Can you provide a screenshot of this? Installing to a network location will work, but only if the network path is mapped to a drive letter and your user account has read/write permissions to access the location. Orbx Central needs to perform the installation on the same PC that has the simulator installed in order to correctly adjust the scenery config for t
  4. Hi @icujedi The error in your log file indicates that your Orbx Central installation is broken and is missing files. Can you try completely reinstalling Orbx Central and disabling any anti-virus you have running temporarily as this may be affecting the program's files?
  5. Hi @B77X If you're not seeing any issues within the simulator it's best to let Orbx Central manage the layering. We've answered some common questions with regards to layering in the user guide here: https://docs.google.com/document/d/1QqebVX8fUFdFtOOEMR1ZULkhhieenQHNopfNY-5_K0Y/edit#bookmark=id.rvnzmry2emts
  6. Hi @Fernando1547 One option would be reset your password and seeing if the new password used for logging in also works for using the saved card. Another would be to remove your saved card and check out via card again.
  7. Hi @Burncrew You'll need to ensure you've switched Orbx Central to P3d using the sim selector dropdown at the top of the application. If it doesn't appear in this dropdown menu. Ensure you've run P3D at leat once.
  8. Hi @baylix1 I can see you've attached you're X-Plane log file. Can you attach your Orbx Central log file? You can open this log by clicking "Open Log" under Settings -> Help in Orbx Central.
  9. Hi @HarryZ Can you attempt to install the product and after it fails, upload your central.log file here so we can look into what may have gone wrong.
  10. Hi @greywolfretired If you don't log out of Orbx Central you won't have to re-enter your password for a up to a month while the token is valid. I'd highly suggest setting a strong password once and saving this somewhere securely like in a password manager.
  11. Hi @Oceansong It looks like you've attached your X-Plane log file. Can you include you central.log file?
  12. Hi @NormH3 Can you perform a verify files of the product and then see if the issue persists?
  13. Hi @FScenes Can you perform a verify files of the product and see if the issue persists? If so can you attach your central.log file here.
  14. Hi @neilw Thanks for re-reporting this. I've bumped this issue up in our issue tracker.
  15. Hi @tim737murphy Can you close completely close Orbx Central, delete the contents of the "C:\Users\Timothy\AppData\Local\Temp\Orbx" directory and then reattempt the download.
  16. Hi @Blueb The following appears in the provided central.log file. 2020-12-03T15:23:16.230Z [INFO] [Saturn] - us-washington-xp11: 80.00% Configuring 2020-12-03T15:23:16.231Z [INFO] [Saturn] - Job released 662691138 2020-12-03T15:23:16.231Z [INFO] [Saturn] - Complete 2020-12-03T15:23:21.304Z [INFO] [Central::IpcService] - Disconnected from Saturn. 2020-12-03T15:23:21.305Z [INFO] [Central::IpcService] - The Orbx Central worker process failed to start. Please check the user guide for troubleshooting advice at http://orbx.to/central-guide - closed with code 3762504530 - null
  17. Hi @UrgentSiesta Can you completely close Orbx Central (ensure it's not running in the system tray), then delete the contents of the "C:\Users\jmklocal\AppData\Local\Temp\Orbx\" directory. After performing the above, relaunch Orbx Central and see if the issue persists.
  18. Hi @stu1170 The provided log files indicate that some chunks are failing to extract and some files are failing to convert. As you state that your system crashed this may be due to the extraction/conversion process being quite CPU heavy operations. Can you try cancelling the existing install process and adjusting the below setting (under Settings -> Downloader) before reattempting the installation. You can try changing the conversion option from 'high' to 'moderate' or 'low'.
  19. Hi @bjratchf Just to follow this up, you can adjust the disk and CPU resources used during the installation process with the following settings in under Settings -> Downloader
  20. Hi @Shortlander It appears that your Orbx Central worker process is crashing. 2020-10-04T13:38:20.716Z [INFO] [Central::IpcService] - Disconnected from Saturn. 2020-10-04T13:38:20.720Z [INFO] [Central::IpcService] - The Orbx Central worker process failed to start. Please check the user guide for troubleshooting advice at http://orbx.to/central-guide - closed with code 3762504530 - null It also appears that you have 'Check disk space before installing' disabled in your settings. Are you still receiving the 'Not enough space' message with this unchecked?
  21. Hi @ade Can you attach your central.log file so we can look into where Orbx Central is stalling?
  22. Hi @yorkielad68 I've fixed the issue with the forum that was preventing image uploads.
  23. Hi @GraySkies The screenshot indicating 'Could not load F:\Orbx Library\p3dv4\Add-On.cfg" indicates that something is pointing to the wrong place. Orbx Central will never place an Add-On.cfg file within the p3dv4 folder of the library. Does this file exist?
  24. Hi @yorkielad68 This isn't Java related. If you're seeing Central in the system tray this means you've managed to get passed the installation process. The log file abruptly stops right where it would normally show Central scanning for simulators. Can you provide a screenshot of the blank white screen you're encountering?
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