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Josh Koz

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About Josh Koz

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    Software Developer

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  1. Hi @Des Can you try the following? Ensure you have enough free disk space. Completely close Orbx Central. Ensure it's not running in the system tray Delete the Orbx Central job cache found at C:\Users\USERNAME\AppData\Local\Temp\Orbx\job-cache.json Restart Orbx Central and and reattempt the installation. If the issue persists reattach your central.log file after encountering the issue.
  2. Hi @Sholay, It may be the culprit. You can test if this is the case by disabling Windows Defender and checking if the problem persists.
  3. Hi @yorkielad68 Unfortunately your log file doesn't capture the queuing process. Can you recreate the error so relevant entries appear in the log then reattach the log here. This will help us troubleshoot the cause of this issue.
  4. Hi @Argeon Can you try attempt an install, update or verify files to encounter this error, then reattach your central.log file? This should hopefully result in the log file capturing more detail about why you're encountering this issue which we can then investigate and attempt to resolve. Common reasons for the error in the screenshot are missing requirements or anti-virus incorrectly quarantining the the Central worker process.
  5. Hi @Tigerclaw, @gmazzei You should now be able to find your wishlist on the Orbxdirect site at https://orbxdirect.com/account/wishlist
  6. Hi @Pauliec1970 What products have you tried to install through Orbx Central that have caused you issues? Can you attach your central.log file so we can check if these have installed correctly?
  7. Hi @cavaricooper On windows paths normally begin with a drive letter if its not a network location. One of the first installation steps is to ensure that the drive has enough free space. This check is looking for a drive letter (i.e c:/) in the path and failing as the location is set as a network share. One option is to disable disk space checking in the downloader options so this check never occurs. The other option is to map your network share to a drive letter with the "Map Network Drive" option in File Explorer. Then updating the path to the library in Orbx Central to use mapped path with the drive letter.
  8. Hi @Shawnowilson To clarify, does the library no longer appear in Orbx Central? Or has something happened to your hard drive specifically? Can you attach your central.log file here and if possible, can you take a screenshot of your Settings -> Libraries page?
  9. Hi @PeterMC Orbx Central won't remove the C++ Redistributables, even during an uninstall. Orbx Central also doesn't perform any actions that would affect your Oculus Rift.
  10. Hi @skydiveny That's a bug that will be fixed in the next public release. It displays because the current version of Central fails to determine the version of X-Plane installed.
  11. Hi @PeterMC The installation of TrueEarth products require an additional conversion step that other products do not. The tool that performs the conversion on Windows is texconv. The log file indicates that the conversion tool is failing to convert any files. 2020-05-15T14:48:18.137Z [INFO] [Saturn] - [ERROR] texconv exited with code -1073741515 2020-05-15T14:48:18.137Z [INFO] [Saturn] - [ERROR] D:\Users\Peter\xp11\TrueEarth Great Britain North\Custom Scenery\Orbx_D_GB_North_TrueEarth_Orthos\textures\9d10xf550x17.JPG doesn't exist after conversion. 2020-05-15T14:48:18.138Z [INFO] [Saturn] - [ERROR] Failed to convert Custom Scenery\Orbx_D_GB_North_TrueEarth_Orthos\textures\9d10xf550x17.JPG 2020-05-15T14:48:18.138Z [INFO] [Saturn] - System.Exception: Conversion failed. The most likely cause of the conversions failing is missing system requirements. Check if you meet all the system requirements outlined in the user guide here: https://docs.google.com/document/d/1QqebVX8fUFdFtOOEMR1ZULkhhieenQHNopfNY-5_K0Y/edit#bookmark=id.bgvu4oqei45r
  12. Hi @cavaricooper The change is in the latest beta release of Orbx Central. We'll likely have this out to fastlane within the next few days if there are no issues.
  13. Hi @EDAL61, The installation process consists of three stages. Downloading, extracting and converting. If you have a good internet connection it's likely that it's the extraction and conversion steps of the installation are the most time consuming. If you're on the latest fastlane version of Orbx Central, you can adjust the some settings that may help speed up the installation process. Under Settings -> Downloader, changing the Concurrency option to SSD and the Conversions option to High will attempt to make the most out of the systems resources during an installation.
  14. Hi @Alex150 Can you attach your central.log file so we can help look into this issue for you? You can open your log file by clicking the open button in Settings -> Help within Orbx Central.
  15. Hi @vozko We have the update currently in beta and is likely to be released into fastlane within the next few days. To downgrade: Opt out of the fastlane here: https://orbxdirect.com/account/fastlane Uninstall Orbx Central Just in case, delete the %LOCALAPPDATA%\Orbx-central-updater directory Reinstall Orbx Central and log into your account.
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