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Bob G.

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About Bob G.

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  • Order #
    FTX Global BASE Pack 5877c9b122f9a & FTX Global openLC North America 5879415dab62c
  1. For the Orbx technical support team

    Hi Ed, Thanks for the fix of the KBOI airport, it's so nice to have it back and not be held hostage by alien buildings and trees on the ramp that should not be there. Regards, Bob G.
  2. For the Orbx technical support team

    As per Ed, "Fix will be in the next Orbxlibs sometime this month." Just a few days left, hope it happens. Bob G.
  3. For the Orbx technical support team

    Hi Ed, That's GOOD news, I'm looking forward for that fix. Thanks Bob G.
  4. For the Orbx technical support team

    Hi Nick, I don't understand your statement "there is now a universal solution", are you saying there is a fix? Bob G.
  5. For the Orbx technical support team

    Hi Nick, Thanks Again, I understand, however, I think it wrong for them to be to busy working on other projects that they set a side the ones all ready developed that many including myself have paid good money for. Obviously they will do what they want. Nick, if you would inquire again with them and let them know how I feel (maybe others as well) I would appreciate it, maybe they can give us a time frame on this issue, that would help with the refund decision. Thanks so much for your help, Bob G.
  6. For the Orbx technical support team

    Hi Nick, Thanks, I have no idea what you mean when you say you would hazard a guess that it is because there is a great deal going on in the background, however, you are right about the 7 days left so lets give it the benefit of the doubt. Patience is virtue, but only to a point. As for a refund, lets see what happens, obviously I would rather have the product. Regards, Bob
  7. Hi Orbx Support Team, I made a forum post on February 16, 2017 (http://www.orbxsystems.com/forum/topic/130646-kboi-airport-trees-buildings-on-ramp/) and again on February 23, 2017 (http://www.orbxsystems.com/forum/topic/130970-extra-trees-buildings-on-ramp-at-kboi-airport/) in regards to the KBOI airport having trees and buildings on the ramp near gate 21 that should not be there. My statement that It has been confirmed that the issue is the "ORBX!OPENLC_NAMERICA2" scenery library causing the extra buildings and trees to show is because if I uncheck this in the FSX scenery settings every thing is normal. The only help so far that I have received is that you, Orbx, are aware of the issue. I am wondering how long it will take for a fix as no one seems to give any time frame. I hope this is not too much to ask. I am reminded of the statements made by Orbx on the Orbx site and after reviewing them I am left wondering. Orbx statements for your review: "Welcome to World Class Support! No questions unanswered. Our philosophy at Orbx is "the customer is king". If you've got any issues with FTX, from installation assistance, performance tuning, bugs, or just any general queries about any aspect of FTX or the simulators we support, then please visit the Orbx Support Forums and we'll be ready to provide assistance. You'll also find a vibrant community there as well!" Refunds and Our Returns Policy: "If any products purchased from this web site is faulty, damaged or not fit for its usual purpose please contact our customer support team for details. In the event that a fault is found and our technical support team is unable to remedy the problem within 30 days, a refund or exchange may be offered." Regards Bob G.
  8. Hi Josh, - So if I were to get one or a few or all of what you mention and install them useing Centeral 3 will it put them were they belong and in the right order in the FSX scenery settings? Then what would I uncheck (see photo attached) in the FSX scenery settings that I all ready have? Then would I make sure that the new installed regions are checked as well in the FSX scenery settings? - It's to bad that the FTX Global openLC North America has this issue because when I bought it I thought it was a better move than buying each regions as a stand alone not to say anything about the $$$$ difference, I may just have to wait for a fix. - Thanks for your help, Bob G.
  9. Hi FreeBird, I have installed on my FSX both the ORBX FTX Global Base Pack and the FTX Global openLC North America. What would I get to do what you are saying and have all of the USA? Thanks, Bob G.
  10. Hi Holger, Still waiting, any word on a fix. Bob G.
  11. Hi Holger, Thanks so much, this is the kind of help I have been waiting/looking for, it's positive and sounds like a fix will be coming. Question though, how will I know when the fix is ready, will I be contacted directly, I hope so as I am anxious to get the KBOI airport looking the way it should. Thanks again, Bob G.
  12. Hi Doug, Thanks for the reply, yes, my OpenLC entries are below the FTX entries in the FSX scenery library. As far as the KBOI airport being a freeware version, NO, I have no freeware version of the KBOI airport from Neil or anybody else, only the defualt FSX KBOI airport. For the other options you talk about in my other post, I fail to see any. It seems to me that this is a Orbx issue with the "ORBX!OPENLC_NAMERICA2" file. My statement in this post and the other that It has been confirmed that the issue is the "ORBX!OPENLC_NAMERICA2" scenery library causing the extra buildings and trees to show is because if I uncheck this in the FSX scenery settings every thing is normal. Still waiting for a fix, patiently. Bob G.
  13. Orbx, I have installed in my FSX both your ORBX FTX Global Base Pack and FTX Global openLC North America. I have noticed that the KBOI airport is all messed up as there are trees on the ramps very close to gate 21 and in other places as well with buildings in the way of taxing to some gates as well as other buildings that should not be there. Here are two screen shots for the KBOI airport at gate 21 showing the trees and the buildings that are not there in the defualt airport. It has been confirmed that the issue is the "ORBX!OPENLC_NAMERICA2" scenery library causing the extra buildings and trees to show. What can be done to fix this issue? No, I do not have the FTX CRM and I do not have any other KBOI scenery airport in my sim. I have both the ORBX FTX Global Base Pack and FTX Global openLC North America ONLY. My statement that It has been confirmed that the issue is the "ORBX!OPENLC_NAMERICA2" scenery library causing the extra buildings and trees to show is because if I uncheck this in the FSX scenery settings every thing is normal. This is also posted in the FTX Global openLC Support forum ("KBOI Airport, Trees & Buildings on Ramp") but I am not getting any help there. I am not trying to be smart, or indifferent, but I can't say that I am to impressed with your following statement: "Welcome to World Class Support! No questions unanswered. Our philosophy at Orbx is "the customer is king". If you've got any issues with FTX, from installation assistance, performance tuning, bugs, or just any general queries about any aspect of FTX or the simulators we support, then please visit the Orbx Support Forums and we'll be ready to provide assistance." At this point I'm wondering what I can do to get some help with this issue, particularly when I have identified the problem for you. Hope to hear from you soon to see if you have a Hot Fix or any other way to solve the problem. Regards, Bob G.
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