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Luke Gorman

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About Luke Gorman

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    Newcastle, United Kingdom

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  1. Hello, There is an issue with texconv not being able to convert the required files. The error code relates to a missing system component, however your log shows that almost all files have been successfully converted. Can you run the following installers to double check that they are installed on your machine correctly. Visual C++ Redistributable for Visual Studio 2015 (x64) https://www.microsoft.com/en-au/download/details.aspx?id=48145 Microsoft Visual C++ 2015 Redistributable Update 3 RC https://www.microsoft.com/en-us/download/detai
  2. Hello, This is the error that you're receiving: System.IO.IOException: The process cannot access the file 'D:\FSX\Orbx\Scripts\orbx_cpl_ybas.xml' because it is being used by another process." Please make sure that the simulator is not running and click 'Verify Files', also ensuring that any antivirus is disabled as this can interfere with the installation process. If this doesn't work, try to reboot your computer and try again.
  3. Hi, Please could you ensure Orbx Central is closed and delete the .auth file found at: C:\Users\Your Username\AppData\Roaming\Orbx\Central\.auth Entering %APPDATA%\Orbx\Central into Windows Explorer will also take you straight there. Then reopen Central and try to log in. If the issue persists please could you provide a screenshot of what you are seeing, and another copy of your central.log file. Thanks.
  4. Hi Carlos, It is possible to have your products migrated over to Orbx by following the instructions on their website: https://parallel42.com/orbx The products will then be available for you within Orbx Central. Let us know if you need any further assistance! Thanks, Luke
  5. Hi @bookman, We're sorry for the delay in getting back to you. Please can you try replacing the 'Target' text with this: The issue you are experiencing above is due to the placement of the quotation marks. Thanks, Luke
  6. Hi there, Please can you try the following and let me know if this helps? Right click your date/time in the bottom right (on Windows) Ensure 'Set the time automatically' and 'Set the time zone automatically' are checked Under 'Synchronise your clock', click 'Sync now' Restart Orbx Central and attempt to log in If this fails please provide your central.log file which can be found here: Thanks
  7. Hello. We are aware of these issues and we're doing our best to resolve them as soon as possible. It is possible to manually download the scenery files. You can do this by going to https://orbxdirect.com then go to your account page and select the scenery package you wish to install. Then at the bottom you will see a manual download option: Clicking 'Orbx Central Manual Download' will download a .c4 file. Then open Orbx Central, navigate to the product you just downloaded and click 'Install via Manual Download'. Select th
  8. Hi, This is done automatically when you install Orbx Libraries. If for some reason you need to "rerun" this, you can click 'Verify Files' on Orbx Libraries and the same process will run.
  9. Hello, Please can you confirm which page you are getting the spinning circle on? I have loaded Orbx Central to try to reproduce the problem and I can see the spinning circle on the home page when in offline mode. The rest of Orbx Central should still work (e.g be able to access your installed products and settings pages). We will work on a fix for the home page issue. Thanks, Luke
  10. Hi, Please can you attempt to create the library again, then if this fails, upload your central.log file as explained below? This will enable us to assist further. Thanks, Luke
  11. Hi, This fix for this issue is explained in this topic: If you read the first post, manually adding "Required=FALSE" to any scenery config blocks which do not have the required field present, will fix this issue temporarily. The Orbx Central fix is in the next update which we are aiming to release within the next 24 hours.
  12. Hi @dcongram Unfortunately we are not able to diagnose any issues if no logs are provided. The only way that we can help you through this is for you to install Orbx Central, then if you do experience any further issues, attach a copy of your central.log file which can be found in the locations below: As far as I am aware, we have not heard any other reports of this issue, which is why this log file is required to provide any further support. @EddiePaj this has been a common issue where the users system time is slightly out of sync. Please can you t
  13. I noticed you had a previous thread with some more information, so both of these have been merged.
  14. Hello, Please can you send a screenshot of the issue that you are experiencing with your simulator? Also please upload your central.log file which can be found using the guidance below, this should help us to work out what the issue is. Thanks
  15. Hello, Please can you upload your convert.json file which can be found here: D:\Orbx\library\xp11\TrueEarth US Oregon HD\Custom Scenery\Orbx_A_US_Oregon_TE_Custom\convert.json This should help us to diagnose the issue further. Thanks
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