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Ben McClintock

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Ben McClintock last won the day on August 16 2019

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About Ben McClintock

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    Head of Technology
  • Birthday 06/12/1996

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  • Location:
    Melbourne, Australia

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  1. Hi Andrew, Please try installing the 747 Immersion again, then re-send us the log file
  2. The servers are fine - no issues: https://uptime.orbxsystems.com/ If it's getting stuck without converting anything, it's probably a missing dependency. Check the "system requirements" section of the user guide: https://docs.google.com/document/d/1QqebVX8fUFdFtOOEMR1ZULkhhieenQHNopfNY-5_K0Y/edit#heading=h.f63faq86a8e
  3. Hi Andy, Deleting the backups will most likely resolve your issue. In particular: C:\Users\Andy\AppData\Roaming\Orbx\Central\Backup\egck-xp11
  4. Can you download this file manually in your browser? https://orbxcdn.com/v4//orbxlibs/b5a44a82-0e60-45e0-b0e4-b1b3cca2dfa5.c.zip
  5. Please also delete %temp%\Orbx. That will remove all pending downloads from your queue
  6. @Kiwilad, Just to confirm, have you run your simulator at least once? Also, if you go to %programdata%\Microsoft\FSX, do you see a scenery.cfg?
  7. Hi, To assist us in diagnosing your issue, please attach your log file. You can find instructions on that here: https://orbxsystems.com/forum/topic/174632-need-support-start-here/
  8. Hi Larry, I'm very glad to hear you've found a solution! For your CC issue, it might be worth contacting your bank to see if they have any blocks placed on either international merchants, or payments in AUD. If you're still having issues, please make a ticket and we'll follow up privately https://support.orbxdirect.com
  9. Hi, To assist us in diagnosing your issue, please attach your log file. You can find instructions on that here: https://orbxsystems.com/forum/topic/174632-need-support-start-here/
  10. Hi @BlakeC737, It looks like something weird is happening with your Central log file. Can you please delete %appdata%\Orbx\Central\central.log then start Central again?
  11. Hi Gerard, We haven't changed the backup format since Central 4.0. Without your log file, it's hard to tell exactly what happened there. If I were to guess, I'd say you've migrated KGGX from an in-simulator install to a library? Then, it might have found a missing/outdated file, so it downloaded and backed up only one chunk during the migration process. Now when you went to install KCGX, it had to download the rest of the files as there was only one chunk backed up.
  12. @qf777, did a reinstall of Orbx Central solve your issue?
  13. Hi Dave, ChasePlane often receives frequent updates as it runs its own independent update system. Because of this, the "actual" ChasePlane version is newer than the version Orbx Central installs. That said, every time you run ChasePlane, it will ensure you are up-to-date. We do have plans to make this less confusing in the future. Until then, you can safely ignore the version number in Central.
  14. Instead of using symbolic links, you can create a "library" on that PC's local disk, install your products there, then copy them over to your main PC
  15. Hello, Please try the following: Go to "Add or remove programs" on your computer. Uninstall Orbx Central. Download Orbx Central from https://orbxdirect.com/central Install it again That may fix your issue. If not, please attach your log file again
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