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Ben McClintock

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Ben McClintock last won the day on August 16 2019

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About Ben McClintock

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    Head of Technology
  • Birthday 06/12/1996

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    Melbourne, Australia

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  1. Hi Ken, Can you please send an updated version of central.log file? Can you clarify what you mean by this? Where is your scenery installed?
  2. Did you try what I mentioned in my post? Does it work for you in .13? To confirm, do you use any anti virus software? If so, which? Have you tried temporarily disabling it?
  3. Hi Jwang, If you haven't already, can you please: Delete the contents of %temp%\Orbx (it should just be some json files) Restart your computer Start Central again, then re-attempt an install of ChasePlane If you are still experiencing issues, please re-attach a new copy of your central.log file so we can continue to troubleshoot.
  4. Hi John, Just to clarify, as soon as we have the Prepar3D v5 files from TFDi, we will update it on our end and make it v5 compatible. I don't imagine they will give us those files until they have completed their beta process, however.
  5. Hi Adam, It looks like the Orbx Libraries install completed correctly, but then our download component crashed before it could report the successful status to Central itself. This would cause the update to appear stuck in queued (when it had actually completed). Have you tried completely closing Central down (right click in the notification tray near the time, then select quit): After that, when you next start Central, it should pick up the queued job and complete it (hopefully instantly). If that doesn't work, please attach a new copy of your central.log file so we can keep diagnosing the issue.
  6. Hi Don, Just following up on this. Are products completing their install process in Central now? (regardless of any display issues in the simulator itself)
  7. Hi, Please excuse the delayed response here. It is possible to have Prepar3D v4 and v5 read scenery from the same location. If you open %programdata%\Lockheed Martin\Prepar3D v4\add-ons.cfg, you will see "DiscoveryPath" sections. This path is the location where the simulator searches for add-on packages (e.g. your Orbx scenery). Simply make your P3Dv4 add-ons.cfg point to your P3Dv5 library location, then you will only need to have products installed into P3Dv5 for them to work. For example: Do note that there are changes between some of our P3Dv4 and P3Dv5 products that may make them incompatible with the older simulator.
  8. To add on to Nick's message, here are the relevant log lines for the failed file: This error could indicate that some anti-virus software is trying to scan the file we just created, which is preventing us from writing to it. Can you please temporarily disable any anti-virus software you use, then try the install again?
  9. Hi @Valeri1955, Here's a link to an older version of Orbx Central (v4.1.13): https://web.goog.cdn.orbxdirect.com/software/central/4.1.13-a194fcde/Orbx-central-4.1.13-x64.nsis.7z Extract that .7z file to a folder on your computer. But, before you run it, you'll need to open %appdata%\Orbx\Central\central.json. Look for the line that says: "updateCentralOnLaunch": true, Change that to: "updateCentralOnLaunch": false, After changing that, you'll be able to launch the older version of Central without it updating to the latest. VERY IMPORTANT: Can you please try temporarily disabling any anti-virus software you're using, then install a product?
  10. Hi Jim, Looking at your log file, there appears to be an issue when Central is trying to save that chunk to the disk. Can you please try the following: If you have any anti-virus software, temporarily disable it, then try installing the problematic products. Delete the contents of H:\Orbx\temp\octemp. Ensure your H: drive has enough free space to complete the full download (the log says it does, but just to be certain, please check manually).
  11. Hi Alan, Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Cmd + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log
  12. Hi @Cowboy10uk1, Looking through your Log.txt that you uploaded, let's try and work out why it's failing. Central has reported that it scanned 22,366 files, and didn't find any that were out of date / incorrect (emphasis mine): As you mention that the files do exist at the correct location, I'm wondering if it's an issue with X-Plane itself?
  13. Hi Don, I've merged your topics together. Very sorry for the late response here. Looking at your log file, the download for Burbank appeared to show the "download interrupted" message for 9 seconds only. It then recovered and started downloading Burbank again, before you cancelled it while it was continuing with the download. Here's an excerpt of your log file that shows this (I've removed some repeated lines): Your log file also shows some network errors that are not in our code: net::ERR_NAME_NOT_RESOLVED, and net::ERR_NETWORK_IO_SUSPENDED. These would usually indicate a problem with your internet connection. Our server side log shows that you did successfully complete a download of KBUR at 2020-06-24 11:39:33 UTC after a 31 minute install (which seems reasonable). If it didn't actually install, we'll need further central.log files to determine where it went wrong. For us to help you get KBUR installed: Start the KBUR download again Let Central run the install process for at least 1 hour (based on the past install statistics, it will probably take ~30 mins). Do not click cancel before this time is up, even if it says "download interrupted" - it's an error that Central can recover from when it regains internet connection. Send us your Central.log again, along with screenshots of any errors you receive in Central's interface.
  14. Central looks at the following registry location to determine where Aerofly FS 2 is installed: HKEY_LOCAL_MACHINE\SOFTWARE\IPACS\Aerofly FS 2\InstallPath You'll need to open Registry Editor (regedit.exe) and edit that path to point to your new Aerofly location
  15. Fresno isn't even available in P3D. There's no intentional bias - just different constraints that mean one product may favour a certain platform over another
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