To be honest, the question is not just to get some money back. The question is if you Orbx want to loose your customers, reputation and money! I read so many things about Orbx in the past and they were not good at all. It always gave me some serious head shaking.
I really (still) love the quality of all your sceneries! But everything around the sceneries disappoints me more and more!
I don't get it, why you just don't put PayPal back as payment option and solve all the issues with them at the backdoor. Nearly every online shop offers PayPal as payment option and they have no problems with it.
I know that my comment here may annoys you, but I just wanted to write you from the heart of a customer that really got disappointed with the time.
Please think about this!